Was involved in two of these, several years ago when email was less prevalent....

 

First one; the call was converted to a .wav (I think) file and emailed to the requestor. Other stuff was provided on paper, by normal post.

 

Second one; the recording was “quarantined” so that it was not inadvertently deleted and a transcript made of the call.

 

Neither methods provoked a further response from the requestor.

 

Simon Howarth.

 

From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: 26 November 2008 09:54
To: [log in to unmask]
Subject: [data-protection] An SAR where calls are recorded

 

Does anyone have experience, either as a Data Controller or as a Data Subject, of handling or issuing/receiving the results of an SAR to (eg) a bank where calls are recorded?

What is done with the call recordings themselves in the SAR?

-- <snip>

 

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