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The Branch and mobile Libraries group are pleased to announce the addition of Christine Ferguson from Aberdeen libraries to the following course in Edinburgh She will give a presentation on her work developing a national framework for Scottish libraries to enhance services to speakers of other languages.
Giving a First Class Service
to users with English as Second language
One-day workshop
McDonald Road Library Edinburgh
Thursday November 13th 2008
Speakers
John Pateman
Head of Libraries, Learning and Inclusion, Lincolnshire
Ayub Khan
Head of Libraries (Strategy)
Warwickshire Library & Information Service
Irina Laycock
Mentor and counsellor for Russian speakers
Barnsley Libraries
Ian Stringer
Hon Information Co-ordinator
IFLA Public Libraries Section
Jowita Kaminska
Edinburgh Polish Community speaker
Christine Ferguson
Section Leader, Reader Services, Dundee City Council
Who should attend: Front line staff and their managers
With more and more ESOL people using our libraries it is important to have help in giving a first class service to them. This course gives the viewpoint of some ESOL customers followed by help and advice from two leading authorities. There is a description of a new report on the feasibility of developing a national framework for Scottish libraries to enhance services to speakers of other languages. We end with a forum and workshop to exchange good practise and create your own action plan.
Front line staff and their managers
Cost £50 including lunch but excluding VAT
For further details and booking form, contact Ian Stringer
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