Hi Folks, Can anyone tell me what the implications would be relative to data protection for an individual to secretly dial into a telesales employee's call with a prospect or customer to guage the telesales employee's skill level in dealing with the customer, handling difficult questions or objections etc.. The outcome of monitoring the call in such a manner would be to build customized learning paths for each telesales employee. The telesales employee would never be informed that their call was monitored or the results of the assessment made by the individual monitoring the call. Catherine ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ All archives of messages are stored permanently and are available to the world wide web community at large at http://www.jiscmail.ac.uk/lists/data-protection.html If you wish to leave this list please send the command leave data-protection to [log in to unmask] All user commands can be found at http://www.jiscmail.ac.uk/help/commandref.htm Any queries about sending or receiving messages please send to the list owner [log in to unmask] Full help Desk - please email [log in to unmask] describing your needs To receive these emails in HTML format send the command: SET data-protection HTML to [log in to unmask] (all commands go to [log in to unmask] not the list please) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^