If, as a stakeholder, I am to be brought 'on board' I vote to remain a
patient.
Trevor
-----Original Message-----
From: Clinical biochemistry discussion list
[mailto:[log in to unmask]] On Behalf Of Graham, Billy
Sent: 12 September 2008 10:23
To: [log in to unmask]
Subject: Re: WHAT TO CALL A GROUP OF PATIENTS
"Why is the group even wasting its time on terminology when its most
important role must be the identification of any systemic failure to
deliver efficient and effective care?"
Identification of 'failure' is normally the easy part in any project.
Indeed coming up with a solution is usually relatively straightforward
too. The difficult part, and the area where most projects fail, is in
implementation of the chosen solution. Where failure of implementation
occurs it is quite common that one of the causes was the failure to
bring on board ALL stakeholders at an early stage. As patients are
usually quite important stakeholders (sometimes the key ones) it is
quite important to bring them on board early by making them feel part of
the team. So I don't think the group is wasting time on terminology as
this is all part of the 'bringing on board' stage.
For example if I was forming a "Scientific Experience Working Group" and
referred to you as a "Lab Technician" (grates his teeth) would you mind
this, after all it is only terminology?
Regards, Billy.
===============
-----Original Message-----
From: Clinical biochemistry discussion list
[mailto:[log in to unmask]] On Behalf Of TICKNER TREVOR
(RM1) Norfolk and Norwich University Hospital
Sent: 12 September 2008 10:05
To: [log in to unmask]
Subject: Re: WHAT TO CALL A GROUP OF PATIENTS
As someone who recently has been, I prefer the term 'patient.' I know
what it means and what I expect of the health professionals. Locally
'clients' has been used for those with drug dependency whilst my
understanding of stakeholders is that they represent various bodies in
deciding what medical service are to be offered and where.
Many pressure groups, including the Patients' Association, adhere to the
term 'patient', presumably because they believe it a valuable term.
Indeed a Google search reveals many such associations or bodies.
Customer, to me, is much more to do with consumer. There are already
Consumers' Associations and these are not directed towards health care.
Likewise there are many customer groups, including several run by
manufacturers in our discipline or others formed to seek redress
folowing some form of perceived dubious business practice.
Why is the group even wasting its time on terminology when its most
important role must be the identification of any systemic failure to
deliver efficient and effective care?
Trevor Tickner,
Norwich
-----Original Message-----
From: Clinical biochemistry discussion list
[mailto:[log in to unmask]] On Behalf Of David Brown
Sent: 12 September 2008 08:37
To: [log in to unmask]
Subject: Re: WHAT TO CALL A GROUP OF PATIENTS
I think it should be left as "patient", as nothing has
really changed since the name was coined from Latin
word patiens, the present participle of the deponent
verb pati, meaning "one who endures" or "one who
suffers".
(Taken from Wilkipedia)
Patient is also the adjective form of patience. Both
senses of the word share a common origin.
In itself the definition of patient doesn't imply
suffering or passivity but the role it describes is
often associated with the definitions of the adjective
form: "enduring trying circumstances with even
temper".
Some have argued recently that the term should be
dropped, because it underlines the inferior status of recipients of
health care. For them, "the active patient is a contradiction in terms,
and it is the assumption underlying the passivity that is the most
dangerous". Unfortunately the alternative terms also seem to raise
objections: Client, whose Latin root cliens means "one who is obliged to
make supplications to a powerful figure for material assistance",
carries a sense of subservience.
Consumer suggests both a financial relationship and a particular
social/political stance, implying that health care services operate
exactly like all other commercial markets.
A group of patients is a "waiting room"
David Brown
--- "Graham, Billy"
<[log in to unmask]> wrote:
> The most common term I come across in projects
> concerning patients is
> "Stakeholder" as this gives each patient the
> impression they are part of
> what is going on, the wider 'team', rather than just
> being a 'Customer'
> at the periphery, especially in recent times when
> patients do have quite
> a bit of say in the running of health services
> compared to days gone by.
>
>
>
> One of the definitions of Stakeholder I use is
> Freeman's (1984)
> definition of the stakeholder as...
> '...any group or individual who can affect or is
> affected by the
> achievement of the organisation's objectives'.
>
> [Freeman, R.E. (1984) Strategic Management: A
> Stakeholder Approach,
> Boston, MA, Harper Collins.]
>
>
>
> Of course it all depends on the context - I can't
> imagine a Consultant
> in a clinic announcing to the waiting group of patients..."Next
> Stakeholder please!"
>
>
>
> Regards, Billy.
>
> ===========
>
>
>
> ________________________________
>
> From: Clinical biochemistry discussion list
> [mailto:[log in to unmask]] On Behalf Of Dennis
> Sent: 11 September 2008 19:57
> To: [log in to unmask]
> Subject: WHAT TO CALL A GROUP OF PATIENTS
>
>
>
> Hi all
>
> My Trust has a Patient Experience Working Group on
> which I am a member
> and one of the the major questions we are discussing
> is what to call a
> patient. While the majority of the NHS seems to be
> using the word
> "Customer" I am not convinced that patients are
> happy being called
> customers - well according to the many I have spoken
> to. After all a
> customer pays for their goods or services at the
> time of purchase
> whereas a patient pays for them before and after if
> they are taxpayers
>
> So in my view I believe we need a more patient
> friendly name to call
> them and would welcome hearing from any of you out
> there who feels the
> need to comment to this, to offer up suggestions
> (polite ones preferred)
> and also those who have a Trust which has come up
> with another name - -
> - - PLEASE
>
> Thanx in advance for your comments to this..................Dennis
>
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------ACB discussion List Information--------
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