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Please see the below advert. Enquiries should be directed to HR in the first instance. Kind regards Karen Baker Librarian National Railway Museum 01904 685745 Vacancy - Visitor Services Assistants - Search Engine at the NRM £7.00 per hour Minimum of 21 hours per week plus the opportunity to work additional hours. Permanent contract A vacancy has arisen at the National Railway Museum for a Visitor Services Assistant in for the NRM's new £4m open-access library & archive - Search Engine. We are looking for someone friendly, approachable and outgoing to join the existing dynamic front-of-house team. Working under the supervision of our Librarian and curatorial staff, you will carry out a wide variety of customer service tasks, including welcoming library & archive users, showing them how to use Search Engine to find out the answers to their questions, supervising the research rooms, and staffing the reception and reader registration desk. Your customer care skills will be crucial in maintaining the already highly positive reputation that Search Engine has gained in its first months of operation, and thus helping to encourage repeat visits. Ideally you will have work experience involving regular face-to-face contact with the public, but more important are excellent listening and verbal communications skills, the ability to work calmly and courteously under pressure, and the ability to learn and follow formal structured procedures. You do not have to know anything about railway history, but an interest in the work of the NRM, and of museums, libraries and archives generally, would be an advantage. We would particularly welcome applications from those seeking experience to support later applications to professional archives, library, museum or heritage qualifications. The NRM opens seven days a week, 362 days a year, and so this post will involve regular weekend and bank holiday working on a rota basis. In return we can offer membership of our pension, health and dental care schemes along with 22 days holiday. Interested? Please contact Sarah Wilson on 01904 686249 or email [log in to unmask] <mailto:[log in to unmask]> for an application pack. Closing date for return of completed application forms is 24 August 2008. An assessment day will be held on 4 September 2008. Unfortunately we are unable to contact unsuccessful candidates. This e-mail and attachments are intended for the named addressee only and are confidential. If you have received this e-mail in error please notify the sender immediately, delete the message from your computer system and destroy any copies. Any views expressed in this message are those of the individual sender and may not reflect the views of the National Museum of Science & Industry. This email has been scanned for all viruses by the MessageLabs Email Security System. ________________________________________________________________________ This email has been scanned on behalf of NMSI for all viruses by the MessageLabs Email Security System. This e-mail and attachments are intended for the named addressee only and are confidential. If you have received this e-mail in error please notify the sender immediately, delete the message from your computer system and destroy any copies. Any views expressed in this message are those of the individual sender and may not reflect the views of the National Museum of Science & Industry. This email has been scanned for all viruses by the MessageLabs Email Security System.