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Chris, Maybe it's a 'glass half full/empty' thing. If you are an optimist you can see developments like the FOI s.46 Code of Practice, the fact that Microsoft are addressing RM issues through Sharepoint, public concerns over Govt. data losses, growth of the ECM sector as proof that RM is on the up and that the tide is finally beginning to turn in our favour. Or if you are a pessimist you might point to the fact that Yahoo now offer unlimited email storage for all their users, that even when the IT industry shows concern about 'Green IT' it is in terms of installing more energy-efficient servers rather than actually managing the information they currently hold, that increasing numbers of organisations are choosing to outsource their email services (and potentially their other information) to Google, that there are still precious few records managers at board level and that developments such as Sharepoint are being taken forward by Microsoft developers and not records management professionals. As ever, the truth probably sits somewhere between the two, but as a 'glass half empty' chap I tend to think that on balance the world of information creation, use and storage is still leaving us further and further behind. Now, where's that Leonard Cohen CD... Steve