in croydon we use council run interepreting service- which is good 99.9% of the time
parul

From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Mark Johnson
Sent: 09 July 2008 15:39
To: [log in to unmask]
Subject: FW: Quality Assurance of Interpreting Services

Friends - has anyone got local protocols or qa systems in place for their local interpretation and language support systems - do you rely on NRPSI registration or DPSI qualifications or something else or do your staff just use anyone who claims to, or is presumed (like a 14year-old child) speak for the client/user?

we'd be glad to hear from you - best or even good practice, or examples of horror stories! (anonymised if you prefer)

Mark R D Johnson

Director, MSRC/CEEHD

De Montfort University

Leicester LE2 1RQ

0116 201 3906

Do you know of any health organisations which are quality assuring their interpreting services - in particular telephone services such as Language Line? I’ve had a query to Race for Health and wanted to see if anyone on Jiscmail has an example of this.

Kind regards,

Musmirah

Musmirah Shahzada

Business Manager & Programme Administrator

Race for Health Programme

Email: [log in to unmask]

Tel: 0161 861 2266 or 0161 958 4081

Fax: 0161 881 9366

Website: www.raceforhealth.org

Race for Health

6th Floor, Mauldeth House

Mauldeth Road West

Manchester

M21 7RL

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