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in croydon we use council run interepreting service- which is good 99.9% of the time parul ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Mark Johnson Sent: 09 July 2008 15:39 To: [log in to unmask] Subject: FW: Quality Assurance of Interpreting Services Friends - has anyone got local protocols or qa systems in place for their local interpretation and language support systems - do you rely on NRPSI registration or DPSI qualifications or something else or do your staff just use anyone who claims to, or is presumed (like a 14year-old child) speak for the client/user? we'd be glad to hear from you - best or even good practice, or examples of horror stories! (anonymised if you prefer) Mark R D Johnson Director, MSRC/CEEHD De Montfort University Leicester LE2 1RQ 0116 201 3906 Do you know of any health organisations which are quality assuring their interpreting services - in particular telephone services such as Language Line? I've had a query to Race for Health and wanted to see if anyone on Jiscmail has an example of this. Kind regards, Musmirah Musmirah Shahzada Business Manager & Programme Administrator Race for Health Programme Email: [log in to unmask] <mailto:[log in to unmask]> Tel: 0161 861 2266 or 0161 958 4081 Fax: 0161 881 9366 Website: www.raceforhealth.org <http://www.raceforhealth.org/> Race for Health 6th Floor, Mauldeth House Mauldeth Road West Manchester M21 7RL DISCLAIMER: This e-mail and any files transmitted with it may be confidential or legally privileged and are intended solely for the use of the recipient to whom they are addressed. If you are not the intended recipient of this e-mail or the person responsible for delivering it to them please delete it and notify the sender immediately. Do not take any action based on it, copy it, forward it or otherwise use it for any purpose or disclose its contents to any other person. To do so may be unlawful. Any opinions expressed in this e-mail are those of the individual and not necessarily Croydon Primary Care Trust. Croydon Primary Care Trust is not responsible for any changes made to the message after it has been sent. If this e-mail is marked 'Personal' Croydon Primary Care Trust is not liable in any way for its contents. This e-mail has been checked for viruses, but recipients should undertake their own virus checking as Croydon Primary Care Trust will not accept any liability whatsoever.