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Dear Emily, I have found that access to our non-Collection standard subscription journals works fine but access to our non-Collection premium subscription titles is not enabled. I believe from postings to this list that it may be a general problem. I have already reported it to Wiley-Blackwell Customer Services. Regards, Gill Dwyer _________________________________ Gillian Dwyer | Deputy Head of Library | Information Systems Division London Business School | Regent's Park | London NW1 4SA | United Kingdom Switchboard +44 (0)20 7000 7000 | Direct line +44 (0)20 7000 7632 | Email [log in to unmask] www.london.edu <https://webmail.london.edu/exchweb/bin/redir.asp?URL=http://www.london.edu/> | London experience. World impact. ________________________________ From: An informal open list set up by the UK Serials Group on behalf of Gillingham, Emily - Oxford Sent: Tue 01/07/2008 18:13 To: [log in to unmask] Subject: [LIS-E-RESOURCES] Update on Wiley InterScience Dear all - Here is an update on some of the issues raised today about the Wiley InterScience transition: Downtime - The site went down and was unavailable for a short time this afternoon and last night, UK time. We have now identified the same cause of both these periods of downtime and are therefore able to fix it to prevent it occurring for this reason again. Access to subscribed journals - if you find that your access to particular titles is not set up, such as for non-Collection titles, then please submit your request via our Customer Services site as I suggested: http://www.interscience.wiley.com/support. This serves two purposes; 1) it will get your problem fixed and your access set up as you need it, and 2) it will enable our engineers to judge whether there is truly a pattern in the types of requests we're getting and therefore will help them to find a generic fix if there is. OpenURL linking - we are working on this so that OpenURL / SFX links to Blackwell Synergy pages are redirected to the nearest equivalent page on Wiley InterScience rather than the homepage as is happening now. The fix may take a few days so apologies for this. Links to the Blackwell Synergy URLs which are constructed like so http://www.blackwell-synergy.com/loi/jan are working. Athens - we are working to resolve this so that authentication works for all journals. It currently seems to work for some journals and not others. Google Scholar - Lesley Crawshaw pointed out that yesterday Google Scholar search results weren't resolving to articles on Wiley InterScience for Blackwell journals. This was because yesterday Google chose not to search the site. We are checking that they are now indexing the site as promised. DOIs - Colin MacLean raised the issue of DOI links not resolving to the appropriate article. We think this is because the article hasn't yet been loaded onto Wiley InterScience. As I mentioned, there is still some content which we are working through to upload and this can be found on our transition site: http://www.interscience.wiley.com/transition Site activity - Just for your information I wanted to give you some feedback about initial activity on Wiley InterScience now that we've had one day with the added 1.6 million Blackwell articles. Since yesterday the response times have improved with 99% of pages being served in less than 2 seconds, usage is up 77% over the same period last week, and content delivered to customers is up 60% over last week, alongside the 43% increase in content on the site. Once we have resolved these final access, linking and content issues, we will of course expect this to rise still further. If there are any other errors you'd like to report then please submit them via our Customer Services site as that way we can monitor them, report on them, fix them, and respond directly to you about them. Best wishes, Emily _______________________________________ Emily Gillingham Director, Library and Institutional Marketing Wiley-Blackwell John Wiley & Sons 9600 Garsington Road Oxford OX4 3EL, UK Tel: +44 1865 476425 Fax: +44 1865 471425 [log in to unmask]<mailto:[log in to unmask]> _______________________________________ ------------------------------------------------------------------------------------------------------------ This email (and any attachment) is confidential, may be legally privileged and is intended solely for the use of the individual or entity to whom it is addressed. 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Registered office address: The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ. ------------------------------------------------------------------------------------------------------------ lis-e-resources is the new name for lis-e-journals from the 1st July 2008 ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System on behalf of the London Business School community. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System on behalf of the London Business School community. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ lis-e-resources is the new name for lis-e-journals from the 1st July 2008