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Apologies for sending to entire list. If any of the Cumbria & Lancs libraries who have received their books from the above order has 2 copies of: Faulkener,A Effective interaction with patients Could they please forward it to Learning Centre Library Royal Blackburn Hospital Haslingden Road Blackburn BB2 3HH Sorry for this. Joanne Shawcross Academic Liaison Librarian Library and Knowledge Service Library, Education Centre Furness General Hospital Dalton Lane Barrow in Furness, LA14 4LF Tel: 01229 491297 DISCLAIMER: This e-mail is confidential and privileged. If you are not the intended recipient please accept our apologies; please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Please inform [log in to unmask] that this message has gone astray before deleting it. Comments or opinions expressed in this email are those of their respective contributors only. The views expressed do not represent the views of the Trust, its management or employees. University Hospitals of Morecambe Bay NHS Trust is not responsible and disclaims any and all liability for the content of comments written within. Thank you for your co-operation