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Hi all There is a way to download texts as I know my husband can do this on his pc using his mobile phone! However, as you say Iain, it depends on the PC you are using having the relevant software - 9 times out of 10 it probably won't. I would endorse your comments that a transcript of the text message should be put on the file with time and date included. Text messages are usually pretty short so hopefully this wouldn't be too onerous for staff. Interesting topic and one which has been raised here at Newcastle City Council on more than one occasion! Regards Sarah -----Original Message----- From: The UK Records Management mailing list [mailto:[log in to unmask]] On Behalf Of Harrison, Iain Sent: 03 June 2008 12:02 To: [log in to unmask] Subject: Re: How to manage text messages Interesting Our Social Care/Childrens Services people do this. As it stands we'd recommend the content of texts be (ideally) recorded much in the same way as a phone message would be on the service user's record-usually as a written transcript. I suppose there is a way to download SMS/texts to another format, but is it practical? Iain Harrison Information Governance Officer Information Governance Team Customer & Workforce Services Coventry City Council Council House Earl Street Coventry CV1 5RR Telephone No: 024 7683 3305 Fax No: 024 7683 3395 www.coventry.gov.uk -----Original Message----- From: The UK Records Management mailing list [mailto:[log in to unmask]] On Behalf Of Fiona Lewis Sent: 03 June 2008 11:45 To: [log in to unmask] Subject: How to manage text messages Hi All, Not sure if many have had to deal with this but..... How should we manage text messages?? Some of our clients text their care worker and I have been asked what they should do with them. Obviously there is retention to consider as this is correspondence- this bit is fine. BUT, how should we store or manage them? My first thought is that they need to somehow be added to the case file to which they relate. I was wondering if this was something anyone else had come across and what you did about it? If I get any useful response will happily feed back. Thanks. All e-mails are monitored by Coventry City Council IT Security, using M@ilMeter and Star Filtering Services in accordance with the Regulations of Investigatory Powers Act 2000. _____________________________________________________________________ This e-mail has been scanned for all viruses by Star Internet. The service is powered by MessageLabs. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the addressee. If you have received this e-mail in error, you are requested to contact the sender All e-mails are monitored by Coventry City Council IT Security, using M@ilMeter and Star Filtering Services. The views contained in this e-mail are those of the author and not necessarily those of Coventry City Council. ______________________________________________________________________ This e-mail has been scanned for all viruses by Star Internet. The service is powered by MessageLabs. ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. All incoming and outgoing e-mails are monitored for the presence of profanity and racist remarks, pornographic, sexually explicit or obscene material, and unsolicited content or spam. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.mimesweeper.com City of Newcastle website:- http://www.newcastle.gov.uk Newcastle Schools website:- http://www.newcastle-schools.org.uk Visit NewcastleGateshead:- http://www.newcastlegateshead.com Directgov:- http://www.directgov.gov.uk ********************************************************************** http://www.bbc.co.uk/ This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated. If you have received it in error, please delete it from your system. Do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately. Please note that the BBC monitors e-mails sent or received. Further communication will signify your consent to this.