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Interesting Our Social Care/Childrens Services people do this. As it stands we'd recommend the content of texts be (ideally) recorded much in the same way as a phone message would be on the service user's record-usually as a written transcript. I suppose there is a way to download SMS/texts to another format, but is it practical? Iain Harrison Information Governance Officer Information Governance Team Customer & Workforce Services Coventry City Council Council House Earl Street Coventry CV1 5RR Telephone No: 024 7683 3305 Fax No: 024 7683 3395 www.coventry.gov.uk -----Original Message----- From: The UK Records Management mailing list [mailto:[log in to unmask]] On Behalf Of Fiona Lewis Sent: 03 June 2008 11:45 To: [log in to unmask] Subject: How to manage text messages Hi All, Not sure if many have had to deal with this but..... How should we manage text messages?? Some of our clients text their care worker and I have been asked what they should do with them. Obviously there is retention to consider as this is correspondence- this bit is fine. BUT, how should we store or manage them? My first thought is that they need to somehow be added to the case file to which they relate. I was wondering if this was something anyone else had come across and what you did about it? If I get any useful response will happily feed back. Thanks. All e-mails are monitored by Coventry City Council IT Security, using M@ilMeter and Star Filtering Services in accordance with the Regulations of Investigatory Powers Act 2000. _____________________________________________________________________ This e-mail has been scanned for all viruses by Star Internet. The service is powered by MessageLabs. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the addressee. If you have received this e-mail in error, you are requested to contact the sender All e-mails are monitored by Coventry City Council IT Security, using M@ilMeter and Star Filtering Services. The views contained in this e-mail are those of the author and not necessarily those of Coventry City Council. ______________________________________________________________________ This e-mail has been scanned for all viruses by Star Internet. The service is powered by MessageLabs.