Dear Colleagues, We've had a last minute cancellation which means that these is one place available (including lunch!). Please let me know if you would like to join us in Letchworth for what looks to be a very interesting day. The current program is attached as a .pdf file. If you are prepared to talk about the way your institution manages it's Helpdesk Service as well for between 10 and 15 minutes to follow on from Matt Heening's presentation, there will also be a small reward! Kindest Regards, Thomas ________________________________ eml: [log in to unmask] mob: 07500 669 002 tel: 01223 564749 web: http://www.tcrochford.co.uk/