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Please can you take your private conversations elsewhere and stop clogging up the emails. The LIS is not for public debates. Please reply to individuals if you wish to continue the topic. Thanks, Frank -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Goldman, Barbara Sent: 19 April 2008 00:02 To: [log in to unmask] Subject: Re: Response from ASM to recent postings Dear Sandra Below is the information that ASM currently asks agents to provide. Best regards, Barbara For online orders, ASM requires that the agent or the direct order provide the following: *Name of the online journal or package with correct payment *The customer's name and physical address per site that will have access (PO Box information will not be accepted) *The customer's life sciences population estimate and IP information *Contact details for their subscription administrator (i.e., e-mail address, contact address, phone/fax) *The subscription agent's order or reference number (agent orders only) *ASM's Customer Number (renewals only) It is important that all payments are sent to the following: American Society for Microbiology Institutional Subscription Office PO Box 11127 Birmingham, AL 35201-1127 USA When payment is remitted by wire, it's important that the cover documentation indicates the name of the customer, renewal and/or invoice number. Please keep in mind that all payments must be in US dollars, even if payment is submitted via wire transfer. -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm] Sent: 18 April 2008 09:00 To: [log in to unmask] Subject: Re: Reponse from ASM to recent postings Dear Barbara Thank you for responding to the list and it is very welcome news that the problems will be addressed. Perhaps you could also help us on a couple of points, and indicate how we can best stop these kinds of problems occurring or escalating. First, it seems unfortunate that, as you state, that your organisation was unaware of the problems until these many emails of the past couple of days. If we have problems in the future, who should we contact to help solve them as there seems to be some breakdown in communication somewhere. You appear to be saying that the problems are caused by our subscription agents not providing the correct information. Can you tell us what this information is that you specifically need, so that we can make a point next year of reminding our agents (and some people have said they had problems even ordering directly) that they need to give this information when ordering/renewing? It must be some information that is not normally required by publishers, as we have not heard of similar widespread problems with any other publisher. Thanks very much. Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, Aberystywth University, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 ******************************* Barbara M. Goldman, Ph.D. Director, Journals American Society for Microbiology 1752 N St. NW Washington, DC 20036-2904 202-942-9239 [log in to unmask] ******************************* The information transmitted is the property of Institute of Technology, Tallaght. It is possible for data transmitted by email to be deliberately or accidentally corrupted or intercepted. For this reason, where the communication is by email, Institute of Technology Tallaght does not accept any responsibility for any breach of confidence which may arise through the use of this medium. Institute of Technology Tallaght sweeps emails for computer viruses known to it at the date of transmission.