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Hi We have had similar frustrating time-wasting problems with our ASM order. We ordered via Swets in early November to upgrade from a few individual subs to the package, but ....(long story).....and we received the activation confirmation email from ASM on 26th March. I've requested a refund but ASM say the problem was not caused by them. Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, Aberystywth University, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ==================================== -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Dominic Benson Sent: 16 April 2008 20:37 To: [log in to unmask] Subject: Re: ASM package - access problems Hello Sarah We started the full ASM package through EBSCO for 2008 (ordered in October 2007) and we do have access. It looks like the publisher has difficulty with bulk renewals through agents, but not with new subscriptions. I'll make a note to check next April. Warmest regards, Dom -- [log in to unmask] Electronic Resources Librarian Brunel University Library, Uxbridge, Middlesex, UK, UB8 3PH Tel: +44(0)1895 266143; fax: +44(0)1895 269742 -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Sarah Pearson Sent: 16 April 2008 16:30 To: [log in to unmask] Subject: [LIS-E-JOURNALS] ASM package - access problems Hello there, We have been subscribing to the American Society for Microbiology e- journals package since the beginning of 2007. However, in both years, we have had significant problems with lack of e-access, processing payments and unwillingness to compensate for lack of access. In 2007 when we set up the subscription, we did not get access until nearly 3 months into the year. This was due to problems processing the payment as they refunded us in error and then had to re-invoice. In 2008 we have been trying to get access reinstated to the package for the last month. However, to be fair, we don't know whether access has been unavailable since Jan 08. In 2007 we asked the publisher for reimbursement for the lack of access we had for 2 months and they refused. I am going to progress reimbursement for this year as well but am not confident. We have our subscription via Swets and both they and we have tried to communicate with ASM without much success. Is anyone else experiencing problems on this scale with ASM? At the moment we are paying for nothing! Many thanks in advance. Sarah Sarah Pearson E-Resources & Serials Coordinator Library Services University of Birmingham Edgbaston Birmingham B15 2TT tel: 0121 414 5825 email: [log in to unmask]