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When I saw your e-mail subject title, I assumed it was Swets telling me they'd sorted out this problem ! We haven't had access for four weeks now, and I too, feel we're paying for nothing. Swets have tried their best but it seems the publisher isn't interested in communicating. Glad to know I'm not the only one, but it makes me wonder how big (and what) the problem must be. Ann Brew Library and Information Services Manager Cancer Research UK 44 Lincoln's Inn Fields London WC2A 3PX Tel : 020 - 7269 2868 E-mail : [log in to unmask] On 16/4/08 16:30, "Sarah Pearson" <[log in to unmask]> wrote: > Hello there, > > We have been subscribing to the American Society for Microbiology e- > journals package since the beginning of 2007. However, in both years, we > have had significant problems with lack of e-access, processing payments > and unwillingness to compensate for lack of access. In 2007 when we set up > the subscription, we did not get access until nearly 3 months into the > year. This was due to problems processing the payment as they refunded us > in error and then had to re-invoice. In 2008 we have been trying to get > access reinstated to the package for the last month. However, to be fair, > we donšt know whether access has been unavailable since Jan 08. > > In 2007 we asked the publisher for reimbursement for the lack of access we > had for 2 months and they refused. I am going to progress reimbursement > for this year as well but am not confident. > > We have our subscription via Swets and both they and we have tried to > communicate with ASM without much success. > > Is anyone else experiencing problems on this scale with ASM? At the moment > we are paying for nothing! > Many thanks in advance. > > Sarah > Sarah Pearson > E-Resources & Serials Coordinator > Library Services > University of Birmingham > Edgbaston > Birmingham > B15 2TT > tel: 0121 414 5825 > email: [log in to unmask]