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Dear Emma, Mary, Sarah et al, Please accept our apologies for the problems you are encountering. We have had some difficulties in retrieving full text content from one of our publisher partners, which have affected article delivery from titles within the following imprints: *Taylor & Francis *Routledge *Psychology Press *Ashley Publications We have been working with the publisher to resolve this problem, and have a fix going in this week that we expect to clear up the outstanding problems. Unfortunately, we do expect the fix to take a few days to run so it will be next week before normal service is fully resumed. Titles from other publishers are not affected. Once again we apologise for this problem, and for the lack of communication that some of you have experienced. As you can imagine, this is a busy time of year for our customer service team and we accept that we are not currently delivering the high standard of customer service to which we aspire. We will let you know when the problem has been resolved. Best wishes, Kirsty -- Kirsty Meddings Product Development Manager Ingenta, a division of Publishing Technology T +44 (0)1865 397838 E [log in to unmask] www.ingenta.com www.ingentaconnect.com Publishing Technology plc is registered in England No. 837205. Registered Office: Unipart House, Garsington Road, Oxford OX4 2GQ. mary harrison wrote: > Hi Emma: > > We've been having the same problem but as far as I can tell just with Taylor & Francis > titles. We reported the problem to Ingenta Connect and had the following response: > > "Dear Ms. Harrison, > > I'm sorry that you've had problems accessing this title, there is a problem > with the delivery of content from this journal which we are working with the > publisher to resolve. We hope to be able to restore normal service soon; I > apologise for any inconvenience that this may have caused. > > Kind regards, > > Ellen Swinburne > Library Support Specialist > > Ingenta, a division of Publishing Technology" > > That was on the 14th of April. No word since and I've just checked and found that the > problem still persists. > > Best wishes, > Mary > > > Mary Kelman Harrison > Research Support Librarian > Electronic Resources Development Team > Manchester Metropolitan University > Minshull House > 47 - 49 Chorlton Street > Manchester M1 3FY > United Kingdom > > 0161 247 6629 > http://www.library.mmu.ac.uk > > Before acting on this email or opening any attachments you > should read the Manchester Metropolitan University's email > disclaimer available on its website > http://www.mmu.ac.uk/emaildisclaimer > > >>>> Emma Wilson-Shaw <[log in to unmask]> 22/04/08 11:47:25 >>> > Dear All, > > We've been having download/access problems with IngentaConnect for more > than a week at SOAS. It seems to be for various publishers, titles and > years; where we have subscriptions showing as but if you attempt to > download an article we get a 404 error or "Remote server returned > incorrect Content-Type". > > I've yet to have a response from their helpdesk, and was wondering if it > was just us and if anyone else had been able to get help. > > Thanks > > Emma > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Emma Wilson-Shaw > Acting Head of Electronic Services, > Electronic Services, > Room E6, > The Library, > School of Oriental and African Studies, > Thornhaugh Street, > Russell Square, > London. > WC1H 0XG > > Tel: 020 7898 4146/4163 > Fax: 020 7898 4159 > e-mail: [log in to unmask] > Web: http://www.soas.ac.uk/library/electronic/ > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >