 |
 |
** Apologies for cross-posting **
Dear Colleagues,
I am writing to let you know that I have been invited to
join the Blackboard ASP Customer Advisory Board, as the Service Manager of the
largest Blackboard consortium in the UK that is hosted by Bb ASP.
I am taking part in a teleconference with the Board on 26th
March and it looks like I will be the only representative of UK ASP
customers. Please send me any issues you would like me to address on your
behalf.
The rough agenda for the meeting is as follows:
1. Overview of recent
changes within ASP
o A brief
overview of recent and upcoming changes in ASP
2. Service Levels
o How are
service agreements set up?
o What
performance metrics are in place and what does the business model (from Bb
perspective) require?
o The
expectations gap
3. Communications
o Between
groups within ASP (i.e. TSM & Ops)
o Between ASP
and other departments (i.e. Services)
It would be useful if UK ASP customers could let themselves
be known to me, so I can see who I am representing!
With very best wishes,
Sarah
-------------------------
Sarah Sherman
BLE Service Manager
[log in to unmask]
07515 580 385