Graham
I will get this looked into Graham.
My colleagues in the DH Customer Service Centre worked with Prolog last
year to improve their customer care. We can feed back to them and make
sure that information on the DH web is accurate.
Lurkers have their uses !!
best wishes
Veronica Fraser
Head of Knowledge Management, Public Enquiries and Complaints
Customer Service Centre
Department of Health
79 Whitehall
LONDON
SW1A 2NS
0207 210 5428/5112/4890
07867 537890 mobile
http://www.dh.gov.uk/en/ContactUs/ComplaintProcedures/DH_076486
"Matthews Graham,
Library Services To: [log in to unmask]
Manager" cc:
<Graham.Matthews@ROTH bcc:
GEN.NHS.UK> Subject: Getting hard copy reports from DH
Sent by: UK medical/ Publications Line
health care library
community /
information workers
<LIS-MEDICAL@JISCMAIL
.AC.UK>
29/01/2008 15:33
Please respond to
"Matthews Graham,
Library Services
Manager"
Afternoon all,
Has anyone else had this problem with DH Publications response Line? Asking
(after the usual, repetitive, irritating delays and questions) for a recent
publication - which, when viewed on the DH site shows that it is however
many pages in A4, and on the PDF version that further copies are available
from the publications line ? only to be told that it is available in PDF
only? In today's case it was a December title that appeared in the current
The Week. Am I misunderstanding what is available in hard copy? Or do they
just run out of print copies?
If it's not just me, does anybody know how/where to take these queries up
with DH?
Graham Matthews
Manager, Health Libraries
Rotherham General Hospital
Rotherham
S60 2UD
[log in to unmask]
Tel 01709 304766
Fax 01709 373948
This email and any files transmitted with it may contain confidential and
privileged information which is intended solely for the use of the
individual or entity to whom they are addressed. Any views or opinions
expressed are those of the author and do not represent the views of The
Rotherham NHS Foundation Trust unless otherwise explicitly stated.
The information contained in this email may be subject to public disclosure
under the Freedom of Information Act 2000 unless the information is legally
exempt from disclosure. The confidentiality of this email and your reply
cannot be guaranteed.
If you are not the intended recipient please accept our apologies. Please
do not disclose, copy or distribute information in this email or take any
action in reliance on its contents: to do so is strictly prohibited and may
be unlawful. Please inform us that this message has gone astray before
deleting it. Thank you for your co-operation.
This email was received from the INTERNET and scanned by the Government
Secure Intranet anti-virus service supplied by Cable&Wireless in
partnership with MessageLabs. (CCTM Certificate Number 2006/04/0007.)
DH users see Email virus scanning on Delphi under Security in DH, for
further details. In case of problems, please call the IT support helpdesk.
- - Disclaimer - -
This e-mail and any files transmitted with it are confidential. If you are
not the intended recipient, any reading, printing, storage, disclosure,
copying or any other action taken in respect of this e-mail is prohibited
and may be unlawful. If you are not the intended recipient, please notify
the sender immediately by using the reply function and then permanently
delete what you have received.
Incoming and outgoing e-mail messages are routinely monitored for
compliance with the Department of Health's policy on the use of electronic
communications. For more information on the Department of Health's e-mail
policy click here http://www.dh.gov.uk/terms
The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free.
Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.
