JISCMail - DATA-PROTECTION Archives

For an initial response I think it would depend on the seriousness of the complaint. This would apply also to the whole process and the more serious it is, the more involved it would be – statements, evidence, unions involved if staff are disciplined etc. Also whether the organization had its own legal dept or had to employ outside solicitors.

It would also depend on the patience/expectations of the person complaining. I am very impatient and would be annoyed at no response long before my husband.

Brenda Scourfield

Team Leader,

I.T.

Pembrokeshire County Council,

County Hall,

Haverfordwest.

SA61 1TP

01437 775380

From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: 29 January 2008 09:42
To: [log in to unmask]
Subject: [data-protection] when you complain to an organisation about a DP matter

What do you feel to be a reasonable length for the entire complaints process to take?

I don't mean to the UKIC, that takes ages. I mean if you complain to an organisation about their own conduct, expecting to resolve it within a "normal" complaints process. Is there a point when you say "This is unreasonable" and consider other resolution methods?

Tim Trent - Consultant
Tel: +44 (0)7710 126618
web: ComplianceAndPrivacy.com - where busy executives go to find the news first
personal blog: timtrent.blogspot.com/

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