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HANDLING ENQUIRIES REMOTELY: EFFECTIVE ENQUIRY ANSWERING BY TELEPHONE OR EMAIL 6 FEBRUARY 2008, LONDON An enquiry-handling course with a difference! This one-day workshop focuses on the techniques needed when deprived of the clues we take for granted with face-to-face enquiries. PROGRAMME HIGHLIGHTS * Understanding the questions * Devising your search strategy * Reporting back by phone or email CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING http://www.cilip.org.uk/training/training/2008/libinfo/Handlingenquiriesremotely.htm CREATING EFFECTIVE INSTRUCTIONS FOR THE ONLINE ENVIRONMENT 19 FEBRUARY 2008, LONDON Learn how to communicate effectively within the online environment. Create new materials and adapt content from other mediums for use online on this popular one-day course. PROGRAMME HIGHLIGHTS * Targeting your audience * Creating your own material * Converting content for the web CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING http://www.cilip.org.uk/training/training/2008/libinfo/creatingeffectiveinstructionforonlineenvironment.htm CLICK HERE TO VIEW ALL CILIP COURSES BY MONTH http://www.cilip.org.uk/training/training/browse2008coursesbymonth.htm Message sent by: Cara Watson Events Assistant, Training & Development CILIP 7 Ridgmount Street London WC1E 7AE Telephone: 020 7255 0560 Fax: 020 7255 0561 Email: [log in to unmask] Visit our web pages at: www.cilip.org.uk/training