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Apologies for cross posting. 04/12/2007 Assertive communication 10:00 - 16:30 Lancaster University - Room B17, The Library, Lancaster Tutor: Deborah Dalley Charges NoWAL Members: £75 External Delegates: £100 Aim This course aims to help participants develop skills to deal with difficult interpersonal issues that arise in their role. Objectives At the end of this course participants will be able to: * Recognise the difference between aggressive, submissive and assertive behaviour. * Identify the key elements of assertive communication. * Explain the effect behaviour has on the outcome of a situation. * Identify ways of dealing with difficult situations. Comments from previous attendees "Constructive and informal approach that encouraged the interaction/ exchange of ideas and experience. Well structured and provided material for future development." "A good course with the right balance of teaching and participation." "Enjoyable and thought provoking, will find very useful at work and outside work." Book a place on this course http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=9 If you have any questions please do not hesitate to contact me. Gil Young NoWAL Support Officer NoWAL: Widening access to library resources and improving learning and information support services through innovation, influence and partnership. Minshull House 47-49 Chorlton Street Manchester M1 3FY 0161 247 6021 "Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer "