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ASSERTIVENESS FOR MANAGERS 22 JANUARY 2008, LONDON Ideal for practicing managers who would like to increase their confidence when dealing with staff, colleagues and customers. This course will support participants' effectiveness as managers by arming them with an essential 'toolkit' of knowledge and techniques. PROGRAMME HIGHLIGHTS * What assertiveness means and why it matters * Handling criticism and negative feedback * Practical work on saying no, delegating difficult tasks, etc. * Dealing with resentment, threatening and aggressive behaviour * Resolving conflict * Practical ways to achieve a win/win situation CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING: http://www.cilip.org.uk/training/training/2008/md/assertivenessformanage rs.htm SUPERVISORY SKILLS 29 JANUARY 2008, LONDON Designed for those who are new to supervising others, this workshop will develop participants' ability to undertake responsibility for supervising colleagues. PROGRAMME HIGHLIGHTS * The role of the supervisor * Authority, Responsibility & Accountability * Boundaries - what they are and how to implement them * Allocation, delegation and abrogation * Setting SMART goals * Goal setting theory CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING: http://www.cilip.org.uk/training/training/2008/md/assertivenessformanage rs.htm Message sent by: Cara Watson Events Assistant, Training & Development CILIP 7 Ridgmount Street London WC1E 7AE Telephone: 020 7255 0560 Fax: 020 7255 0561 Email: [log in to unmask] Visit our web pages at: www.cilip.org.uk/training