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** Apologies for cross-posting** You Want What? Effective business research processes, principles and practices A UKeiG Course, to be held at CILIP, 7 Ridgmount Street, London, WC1E 7AE Wednesday, 7th November, 2007, 9.45 - 16.30 Workshop Outline Is there ever a method to the madness of researching business information? Could the implementation of a basic research process help with your technique? This one day course will help new and developing information professionals answer these questions, discuss business research skills and techniques, and work through practical case study examples. Sessions will include: * The business information professional - roles and skills * Effective business research process techniques * Opportunities to add value: is the data enough? Practical project/case examples will be conducted covering such areas as: * Negotiating with difficult people and dealing with changing circumstances * What happens if it all goes wrong * Time planning * Source planning * Searching tools and techniques * Adding value to the basic request * Current awareness * Relationship management By the end of the course delegates will have learnt: * Roles and skills for the information professional * What is business research? There's more to it than just searching databases * Steps and techniques in the business research process Course Presenter Jill Fenton is the Founder and a Director of Fenton Research Ltd, a London-based research company providing high quality, tailored research and advice to help clients achieve their business goals. Jill has over 10 years of professional business research experience. Her career includes research management and analyst positions at Deloitte & Touche LLP, Boston Consulting Group and Mercer Oliver Wyman. She also holds an Honours Degree in Information Management from Queen Margaret University in Edinburgh. Jill is a committee member of the City Information Group and a member of the Association of Independent Information Professionals. She has had several research related articles published and presented seminars at Online Information 2006. You Want What? Effective business research processes, principles and practices CILIP, 7 Ridgmount Street, London, WC1E 7AE Wednesday, 7th November 2007, 9.45 - 16.30 Costs (including lunch and refreshments): UKeiG members £130 + VAT (£152.75); others £160 + VAT (£188.00) Please complete and return this form by 1st November 2007, to Christine Baker: Piglet Cottage, Redmire, Leyburn, North Yorkshire DL8 4EH. Tel & Fax 01969 625751. Email: <mailto:[log in to unmask]> [log in to unmask] Name(s)..................................................................... .................................. Organisation................................................................ ................................. Address..................................................................... .................................. ............................................................................ ....................................... ......................................................Post Code............................................... Tel.......................................Email............................. ................................... *I am/am not a member of UKeiG (*please delete as necessary) *I enclose a cheque for ......................made payable to UK eInformation Group *Please invoice me/my organisation [* please delete as necessary] A cancellation fee of £25.00 + VAT is payable. No refunds after 1st November Please specify any special dietary requirements .................................................. Please tick if a CPD certificate is required. Data Protection Act 1998 Please tick if you do not wish your name and affiliation to appear on the delegate list. If you are not a member of UKeiG, please tick if you do wish to receive information about future courses and other UKeiG activities UKeiG accepts firm bookings by post, fax, email and through the UKeiG Web site. All fees are payable in full prior to the date of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost. UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. UKeiG reserves the right to make changes to the programme. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course. UKeiG is a Special Interest Group of CILIP: the Chartered Institute of Library and Information Professionals. 7 Ridgmount Street, London, WC1E 7AE. Registered Charity No. 313014.