 |
 |
VENDOR MANAGEMENT 25 October 2007, London Information is costly and must be appropriate to the business needs of the organisation. Acquiring the right mix of products and negotiating licences to suit business needs is complex. Good results can be obtained, when information managers work in partnership with the vendor. The best working relationships develop when both parties understand the other parties' commercial drivers. BENEFITS OF ATTENDING This participative course will assist information professionals in improving the management of their relationships with publishers, vendors and suppliers. BY THE END OF THE EVENT PARTICIPANTS WILL: - have increased their confidence in working in partnership with external suppliers - understand vendors and gained an insight into how the information industry works - have practised some of the skills required for working with vendors - be able to develop a structured approach to vendor management and negotiations WHO SHOULD ATTEND? Information managers who have responsibility for selecting or purchasing information resources, who need to liase frequently with external vendors or suppliers of services. The course is not suitable for organisations where consortia undertake the majority of purchasing. COURSE LEADER: OLIVIA FREEMAN Olivia works on a freelance basis, as a trainer, researcher and information management specialist. She was previously, Head of Business Information at HSBC Bank, where she started the global service and was responsible for the procurement and exploitation of electronic resources. She is a judge for the Freepint Award for the best vendor customer service team. PROGRAMME 9.30 Registration and coffee 10.00 Welcome and introduction 10.15 The Information industry 11.0 Coffee 11.15 About vendors 12.30 Lunch 1.30. Skills for working with vendors 3.15 Tea 3.30 Case study 4.30 Summing up 4.45 Close PLACES ARE LIMITED TO: 18 FEES CILIP personal members: £180 plus VAT £211.50 CILIP institutional members: £215 plus VAT £252.63 Non members: £250 plus VAT £293.75 HOW TO BOOK: TO MAKE A CONFIRMED BOOKING: Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE TO PROVISIONALLY BOOK A PLACE: To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, email [log in to unmask] or visit this workshop's web page at http://www.cilip.org.uk/training/training/2007/fpm/vendormanagement.htm (Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.) BOOKING FORM: I would like to book a confirmed place on VENDOR MANAGEMENT, 25 October 2007, London Title: ____________ First name: _________________ Surname: ____________________________________ Job title: ____________________________________ Organisation: ________________________________ Address: ____________________________________ Town:________________ Postcode:______________ Email address: ________________________________ Tel___________________ Fax: __________________ Are you a CILIP member? YES __ NO __ Personal* __ Institutional __ Student** __ Unwaged __ * If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate. ** The Student rate applies to personal payers only - but not if organisations are paying the fee CILIP membership no: __________________________ Dietary/special requirements (sensory or physical) ___________________________________________ PAYMENT OF FEE: Option 1: __ Please send an invoice (Your payment will be due within 30 days of the invoice date). Please give invoice name and address if different from above: Invoice Name________________________________________ Invoice Address_______________________________________ _____________________________________Postcode_________ Option 2: __ I will be sending a cheque (payable to CILIP) for £_______________ Please tick here if you require a receipt: __ Option 3: __ Please debit £_________ to my credit card Credit card details: Name of cardholder:_______________________ Card no: __________________________________ Security code: _ _ _ Address the card is registered to _____________________________________________________________________ _____________________________________________________________________ Expiry date: _________________________________ Signature: ___________________________________ PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due. CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Institute may from time to time wish to send you information about other services or products it provides. CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available. CILIP, The Chartered Institute of Library & Information Professionals Registered Charity no. 313014 Message sent by: Cara Watson Events Assistant, Training & Development CILIP 7 Ridgmount Street London WC1E 7AE Telephone: 020 7255 0560 Fax: 020 7255 0561 Email: [log in to unmask] Visit our web pages at: www.cilip.org.uk/training