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Running an Effective Information Service with Limited Resources, 20 September 2007, at Aslib, London So you've been given an information service to manage. You have a room - perhaps containing shelves of publications inherited from your predecessor. You have a desk, with a networked computer and a phone, which is ringing. Where do you start? Step-by-step, this one-day course will take you through the basics of setting up and running an effective information service for your organisation. Participative and practical throughout, it includes exercises and feedback, with plenty of opportunity for discussion and ideas sharing. Programme Features: - How do you decide what services to provide? - What information resources do you need? - How can you exploit your information sources? - Are you ready to deal with enquiries? - How do you persuade people to use your service? - Is your service legal? Why you should attend: Aimed at people who may be new to information work, or who may have been left to cope with running an information service on their own, this course is designed to give you lots of ideas for hitting the ground running. It will help you discover the information needs of the organisation you are serving, identify the information resources that will help meet those needs, and decide how to provide services that get your information unit noticed and valued. On completing the course, you will be able to: - Find out what information your users want - and what they need - Identify and choose information sources and services that will meet their needs - Get the most out of the sources you have invested in and raise the profile of your service at the same time - Have the confidence to accept enquiries accurately, advise on solutions authoritatively, and refer to others if you can't find the answer - Have ideas for publicising your service through promotion, branding and customer care - Develop a checklist of copyright and intellectual property requirements that your service will need to comply with Course Director: Tim Buckley-Owen Course fee: £230 plus VAT (£270.25) Aslib corporate members / £287.50 plus VAT (£337.81) Non members To book your place, please visit: http://www.aslib.com/training/4/12.html Nicole Adamides, ASLIB Training The Holywell Centre, 1 Phipp Street, London, EC2A 4PS Tel: 020 7613 3031 Fax: 020 7613 5080 www.aslib.com/training Email: [log in to unmask] _________________________________________________________________ The next generation of Hotmail is here! http://www.newhotmail.co.uk