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Hi!
 
There has been some discussion on Core Content, and Ingrid has sent this around today:
 
Hello again
I'm hoping that this will be my final email on this subject! I spoke to the N3 helpdesk earlier about the Ovid issues and they have advised that the new Ovid firewall settings need to be added to the NHS firewall access control list (ACL) AT YOUR LOCAL TRUST.  This is then forwarded on to CfH, and N3 action it.

From a problem resolution perspective this is not ideal, but I can see how this is necessary technically.

WHAT YOU NEED TO DO NOW.

Contact your local IT service and ask them to update their ACL with Ovid's new settings which can be found at:  http://www.Ovid.com/site/support/firewall.jsp
Your local IT service then need to pass this on to N3.

If you need any further advice, please contact the N3 helpdesk on: 0800 085 0503

I'm sorry that we can't report this centrally for you, unfortunately the way the IT infrastructure is set up means that this is not possible.

Best wishes
Ingrid
Julie Jackson
Library Services Manager & Researcher
Health Management Library Service
c/o South Staffordshire PCT
Anglesey House
Rugeley
Staffordshire
WS15 1UL
Tel: 01889 571730
 

From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Derick Yates
Sent: 19 July 2007 3:57 PM
To: [log in to unmask]
Subject: Ovid Online

Is anyone else having trouble accessing Ovid Online the last few days? We keep getting a “NETWORK ERROR -server may be down, busy, or experiencing other problems” message

 

regards

 

Derick Yates

EBP Tutor

BHSN Library Management System Administrator

C/O Trust Library and Information Service

Birmingham Women's Health Care NHS Trust

Metchley Park Lane

Edgbaston

BIRMINGHAM

B15 2TG

Tel: 0121 472 1377 extension 8746

Direct Dial Tel: 0121 627 5846

Fax: 0121 623 6922

http://www.bwhct.nhs.uk/library-home.htm

 

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