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Hi! There has been some discussion on Core Content, and Ingrid has sent this around today: Hello again I'm hoping that this will be my final email on this subject! I spoke to the N3 helpdesk earlier about the Ovid issues and they have advised that the new Ovid firewall settings need to be added to the NHS firewall access control list (ACL) AT YOUR LOCAL TRUST. This is then forwarded on to CfH, and N3 action it. From a problem resolution perspective this is not ideal, but I can see how this is necessary technically. WHAT YOU NEED TO DO NOW. Contact your local IT service and ask them to update their ACL with Ovid's new settings which can be found at: http://www.Ovid.com/site/support/firewall.jsp <http://www.Ovid.com/site/support/firewall.jsp> Your local IT service then need to pass this on to N3. If you need any further advice, please contact the N3 helpdesk on: 0800 085 0503 I'm sorry that we can't report this centrally for you, unfortunately the way the IT infrastructure is set up means that this is not possible. Best wishes Ingrid Julie Jackson Library Services Manager & Researcher Health Management Library Service c/o South Staffordshire PCT Anglesey House Rugeley Staffordshire WS15 1UL Tel: 01889 571730 ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Derick Yates Sent: 19 July 2007 3:57 PM To: [log in to unmask] Subject: Ovid Online Is anyone else having trouble accessing Ovid Online the last few days? We keep getting a "NETWORK ERROR -server may be down, busy, or experiencing other problems" message regards Derick Yates EBP Tutor BHSN Library Management System Administrator C/O Trust Library and Information Service Birmingham Women's Health Care NHS Trust Metchley Park Lane Edgbaston BIRMINGHAM B15 2TG Tel: 0121 472 1377 extension 8746 Direct Dial Tel: 0121 627 5846 Fax: 0121 623 6922 http://www.bwhct.nhs.uk/library-home.htm <http://www.bwhct.nhs.uk/library-home.htm> <http://www.bwhct.nhs.uk/> DISCLAIMER: This e-mail and any attachments hereto contains proprietary information, some or all of which may be confidential or legally privileged. It is for the exclusive use of the intended recipient(s) only. If an addressing or transmission error has misdirected this e-mail and you are not the intended recipient(s), please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this e-mail or any attachments, as this may be unlawful.