Good Afternoon
Colleagues.
However, I have
convinced the College to move away from this customer-unfriendly approach,
changing to having taller/wider counters so they act as a barrier to ‘aggressive’
customers’ – i.e. they cannot easily reach over and grab [etc]
staff, while maintaining an open ‘friendly’ appearance to all
customers.
We have a mix of ‘standing’
and ‘seated’ facilities; standing at the ‘front of house’
reception points, and seated customer service points at our secondary areas;
e.g. student advice services, where customers are more likely to spend more
time with our staff.
Kind Regards
George Jeffrey
Director, College Support Services,
From:
FE Estates and Facilities Managers [mailto:[log in to unmask]] On Behalf Of Tony Chapman
Sent: 05 July 2007 11:13
To:
[log in to unmask]
Subject: reception security[Scanned]
I wonder if you could help me please.
How many of you have glass protective screen enclosures to
your main receptions?
Many thanks
A.
Chapman
Associate
Director of Estates
Ealing
Hammersmith and
The
Green
Ealing
W5
5EW
( 020 8231 6019
È 07860-162679
Ê Fax 020 8231 6064