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Good Afternoon Colleagues. Canterbury has one of these currently installed - installed approx 3 years ago. However, I have convinced the College to move away from this customer-unfriendly approach, changing to having taller/wider counters so they act as a barrier to 'aggressive' customers' - i.e. they cannot easily reach over and grab [etc] staff, while maintaining an open 'friendly' appearance to all customers. We have a mix of 'standing' and 'seated' facilities; standing at the 'front of house' reception points, and seated customer service points at our secondary areas; e.g. student advice services, where customers are more likely to spend more time with our staff. Kind Regards George Jeffrey Director, College Support Services, Canterbury College ________________________________ From: FE Estates and Facilities Managers [mailto:[log in to unmask]] On Behalf Of Tony Chapman Sent: 05 July 2007 11:13 To: [log in to unmask] Subject: reception security[Scanned] I wonder if you could help me please. How many of you have glass protective screen enclosures to your main receptions? Many thanks A. Chapman Associate Director of Estates Ealing Hammersmith and West London college The Green Ealing W5 5EW * 020 8231 6019 * 07860-162679 * [log in to unmask] * Fax 020 8231 6064