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Max Hughes wrote: > Could anyone please advise? We are keen to use wiki-format collaborative > authoring software to create a corporate intranet and publicly-viewable > website. This is for an NHS Primary Care Trust. Anyone with some > experience of similar project, who could advise about necessary steps and > potential or actual pitfalls? With many thanks. Max Hughes Do you want members of the public to edit parts of the site, or just staff? Do you want to get input from all levels of staff (e.g. cleaners in quality circles, different staff working in a clinic), or just a few people who have been given time off other activities to work on editing pages? Those are more knowledge management questions, rather than administrative or technical ones. Once you know what sort of knowledge is to be collected on the site, then you can start to work out who should be enticed online to edit it. And to identify the knowledge you need on the site, you need to start with the needs of the target readers: I guess patients and staff? One of my former students, who now works for a knowledge and content management company says that often the first thing staff want is an online staff directory, so they can quickly find out whom they should call. They don't read lots of long pages on the typical intranet of tens of thousands of pages. -- Dr. David R. Newman, Queen's University Belfast, School of Management and Economics, Belfast BT7 1NN, Northern Ireland (UK) Tel. +44 28 9097 3643 FAX: +44 28 9097 5156 mailto:[log in to unmask] http://www.qub.ac.uk/mgt/