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Hello, does anyone have a copy of the following which they would be prepared to lend? Leadership for Smooth Patient Flow (Haraden C, Jensen K, Mayer T, Welch S Chicago Illinois: Health Administration Press with the Institute for Healthcare Improvment; 2006 Thanks, Elspeth Dr Elspeth Henry Library Services Manager Directorate of Public Health NHS Tayside Kings Cross Clepington Road Dundee DD3 8EA Tel 01382 424053 library web site www.informst.com/tayside NHS Scotland e-library www.elib.scot.nhs.uk ********************************************************************** This message may contain confidential and privileged information. If you are not the intended recipient please accept our apologies. Please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Please inform us that this message has gone astray before deleting it. Thank you for your co-operation. NHSmail is used daily by over 100,000 staff in the NHS. Over a million messages are sent every day by the system. To find out why more and more NHS personnel are switching to this NHS Connecting for Health system please visit www.connectingforhealth.nhs.uk/nhsmail **********************************************************************