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The problem with this is that patients don't insure with Europ Assist - they insure with another company that then subcontracts with Europ Assist. In the past when I looked upthe web site of such a company, it boasted about how their procedures helped limit claims. The insurance companies use this sort of company to reduce costs and make it as difficult as possible for patients to make a successful claim. Why don't you ask for full details of the patients insurance, which spells out the terms that they claim appertain to this claim -----Original Message----- From: GP-UK [mailto:[log in to unmask]] On Behalf Of Adrian Midgley Sent: 12 April 2007 02:22 To: [log in to unmask] Subject: Re: [GP-UK] Patients taken ill abroad Saul Galloway wrote: > > And on it goes. Europ Assistance will not even consider a claim on > their policy until the patients GP have provided a "_Full print out_" > of the last 3 years medical records (their underlining) and a two page > medical report by the patients own GP. > Perhaps this should be drawn to patients' attention? A notice in the waiting room saying "We suggest you avoid Europ Assistance as we lack confidence in their intention to meet claims by injured or ill travellers" or with the last clause replaced by a comment about their behaviour would get a point across. Now, what insurance firm would the panel prefer to use themselves? -- A ********************************************************************** This message may contain confidential and privileged information. If you are not the intended recipient please accept our apologies. Please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Please inform us that this message has gone astray before deleting it. Thank you for your co-operation. NHSmail is used daily by over 100,000 staff in the NHS. Over a million messages are sent every day by the system. To find out why more and more NHS personnel are switching to this NHS Connecting for Health system please visit www.connectingforhealth.nhs.uk/nhsmail **********************************************************************