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Funny you should post this today because I have been let down by a school who had booked taught sessions this morning and afternoon. The teacher who organised the workshops apparently left the school a month ago and hadn't fed back to me about the fact that teachers had wanted to re-schedule the sessions today. My problem is less about staff and more about visitor figures - being a small local authority museum one or two 'no-shows' per term really affects our overall figures for the year which are measured in our BVPIs for the whole museum. I could call schools on the day or the day before but what use is finding out then when it is too late to re-fill the slot? For this reason I would be grateful for any advice too! Emma Winch Community Services Education Officer <mailto:[log in to unmask]> Hackney Museum Technology & Learning Centre 1 Reading Lane Hackney London E8 1GQ Tel: 020 8356 2529 Email: [log in to unmask] <mailto:[log in to unmask]> Discover the world on your doorstep at www.hackney.gov.uk/hackneymuseum <http://www.hackney.gov.uk/hackneymuseum> -----Original Message----- From: List for discussion of issues in museum education in the UK. [mailto:[log in to unmask]] On Behalf Of Victoria Richardson Sent: 26 April 2007 14:12 To: [log in to unmask] Subject: cancelled previsits Hi everyone We are a multi sited venue and are suffering a bit with teachers cancelling previsits, leaving casual staff waiting around, sometimes for hours, for them to turn up. We've tried taking mobile numbers and have started confirming with schools on the day but is there anything else you think we could do, without resorting to charging? My colleagues would be really grateful for your good advice, as ever! Kind Regards Vicky Richardson North Lincs Museums This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. Hackney Council may exercise its right to intercept any communication with any employee or agent of the Council using its telephony or data networks. By using these networks you give your consent to Hackney Council monitoring and recording your communication. If you have received this e-mail in error please delete it immediately and contact the sender. For further information about Hackney Council policies please contact Hackney Service Centre on: 020 8356 3000 ********************************************************************** London Borough of Hackney may exercise its right to intercept any communication on its networks - for more information see http://www.hackney.gov.uk/email_disclaimer.html **********************************************************************