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• ERDM is not an ICT project but a management of change issue as it requires a change in the  way people work and even think about information. Good planning and understanding current business processes will help.
• What does he mean by fail? My organisation has to comply with Public Record Acts so implementing a system that TNA hadn't approved would be a high risk. If it worked operationally but meant we failed to comply with the legislation is that a failure? Is it considered a failure if usage is below x% or only if it is withdrawn altogether?
• The first stage of any ERDM system is to get people to understand the concept and to store information in it. Stage two is to exploit the system so it supports a variety of business processes. This is a major management of change issue and an organisation not moving on (or not moving on fast enough for some) may be seen as having a 'failed' ERDM. It will be interesting to see how any maturity frameworks progress, eg the one Henley Management College KM forum is working on.

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From: The UK Records Management mailing list [mailto:[log in to unmask]] On Behalf Of Steve Bailey - JISC infoNet
Sent: 28 March 2007 11:09
To: [log in to unmask]
Subject: Sobering statistic re. EDRM success rates

Dear all,

 

I have just come across an interesting statistic in the latest edition of Government Computing magazine (April 2007) which I thought you might find of interest.

 

Apparently according to Ren Cahoon (former Chief Information Officer at NARA) about 80% of EDRM implementations fail.  Unfortunately the article doesn't provide the evidence for this figure so it might be wise to treat it as evidence of an apparent indicative trend rather than statistical fact.  The article goes on to state "once (EDRMS) have been designed, introduced and embedded they still don't deliver what the customer needs, often because insufficient thought has been devoted to how they relate to the ways that people work" but is not clear whether this is the conclusion Ren Cahoon has drawn from his analysis, or is purely an explanation of it offered by the magazine.

 

From reading the article it seems as though this was an assertion made at a recent EDRM conference organised by Kable.  Was anyone at this event and able to provide any further information about what was said in this regard?

 

Steve

 

 

Steve Bailey

Senior Adviser (Records Management)

JISC infoNet

Northumbria University

Room 303, Hadrian House

Higham Place, Newcastle upon Tyne, NE1 8AF

Tel: 07092 302850

Fax: + 44 (0) 191 243 8469

Email: [log in to unmask]

http://www.jiscinfonet.ac.uk

 

 

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