Hi

 

My experience suggests that implementations fail for a variety of reasons, some of which I detail below:-

 

Poor Business Case

 

Poor product analysis and selection

 

Poor Project Management

 

Poor Planning

 

Lack of specialist resource

 

Poor implementation resources

 

Poor Product supplier/implementer support.

 

 

Our EDRMS implementation currently has 1200 live users in mainly Adult Social Care, has a measured Benefits Realisation Programme which calculates qualitative as well as quantative metrics.  We planned for two years, delivered to 1200 users over one year and are now rolling out to a further 5,000 users.

 

We use the EDRMS to store intranet content, documents and records, providing a viewing platform to the 5,000 users from 22/4/07.  We are now planning integration with CRM and are developing a scan on demand solution.

 

This is in contrast to what appears to be the norm, a failure of planning rather than EDRMS.  As such I have some sympathy with the un-evidenced conclusion, poor planning = high% failure.  Good Planning may mean success (which it does for Leicestershire County Council).

 

I think Huddersfield University also has a successful implementation (incidentally, using the same product as we use, Wisdom).  I am sure there are others should they wish to share their experiences, although many are still in the development phase.

 

I also think that we are still in early days and I would very much like to see the evidence (as you would I am sure).

 

Paul Dodgson

Compliance and Records Manager

Leicestershire County Council

 

 

-----Original Message-----
From: The UK Records Management mailing list [mailto:[log in to unmask]] On Behalf Of Steve Bailey - JISC infoNet
Sent: 28 March 2007 11:09
To: [log in to unmask]
Subject: Sobering statistic re. EDRM success rates

 

Dear all,

 

I have just come across an interesting statistic in the latest edition of Government Computing magazine (April 2007) which I thought you might find of interest.

 

Apparently according to Ren Cahoon (former Chief Information Officer at NARA) about 80% of EDRM implementations fail.  Unfortunately the article doesn't provide the evidence for this figure so it might be wise to treat it as evidence of an apparent indicative trend rather than statistical fact.  The article goes on to state "once (EDRMS) have been designed, introduced and embedded they still don't deliver what the customer needs, often because insufficient thought has been devoted to how they relate to the ways that people work" but is not clear whether this is the conclusion Ren Cahoon has drawn from his analysis, or is purely an explanation of it offered by the magazine.

 

From reading the article it seems as though this was an assertion made at a recent EDRM conference organised by Kable.  Was anyone at this event and able to provide any further information about what was said in this regard?

 

Steve

 

 

Steve Bailey

Senior Adviser (Records Management)

JISC infoNet

Northumbria University

Room 303, Hadrian House

Higham Place, Newcastle upon Tyne, NE1 8AF

Tel: 07092 302850

Fax: + 44 (0) 191 243 8469

Email: [log in to unmask]

http://www.jiscinfonet.ac.uk

 

 

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