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SUPPORTING YOUR MANAGER EFFECTIVELY 16 May 2007, London In today's busy work environment it is important for all team members to support each other to achieve the aims and objectives of the organisation. This practical one-day course will help staff learn how to support their managers effectively BENEFITS OF ATTENDING Participants will develop a greater understanding of how to effectively support their managers in their work roles and will explore the different approaches to carrying this out effectively. BY THE END OF THE COURSE PARTICIPANTS WILL HAVE: * identified and broadened their understanding of management styles * enhanced their communication, influencing and persuasiveness skills * increased their assertiveness skills * broadened their understanding of giving feedback effectively * learned how to say no effectively WHO SHOULD ATTEND? Library and information staff who are keen to support their manager more effectively and make a greater contribution to the roles they carry out. SPECIAL NOTES: The course will require full participation, as it is highly interactive. COURSE LEADER: ERICA WRIGHT Erica is an experienced training consultant in people management skills. A chartered member of the Institute of Personnel and Development, she works in both the public and private sectors helping people to gain increased confidence and effectiveness in their management skills. PROGRAMME 9.30 Registration and coffee 1000 Welcome and course objectives Exploring management styles 1100 Coffee 11.15 Exploring and practising communication, influencing and persuasiveness skills Self-awareness exercises 12.15 Supporting your manager assertively Case studies 1.00 Lunch 1.45 Giving feedback effectively Activities 3.00 Tea 3.15 Saying no and meaning no effectively Techniques 4.00 Action planning Review 4.30 Close FEES: CILIP personal members: £200 plus VAT £235.00 CILIP institutional members: £240 plus VAT £282.00 Non members: £280 plus VAT £329.00 PLACES ARE LIMITED TO: 16 HOW TO BOOK: TO MAKE A CONFIRMED BOOKING: Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE TO PROVISIONALLY BOOK A PLACE: To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, email [log in to unmask] or visit this workshop's web page at http://www.cilip.org.uk/training/training/2007/persdev/supportingmanagereffectively.htm (Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.) BOOKING FORM: I would like to book a confirmed place on SUPPORTING YOUR MANAGER EFFECTIVELY, 16 May 2007, London Title: ____________ First name: _________________ Surname: ____________________________________ Job title: ____________________________________ Organisation: ________________________________ Address: ____________________________________ Town:________________ Postcode:______________ Email address: ________________________________ Tel___________________ Fax: __________________ Are you a CILIP member? YES __ NO __ Personal* __ Institutional __ Student** __ Unwaged __ * If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate. ** The Student rate applies to personal payers only - but not if organisations are paying the fee CILIP membership no: __________________________ Dietary/special requirements (sensory or physical) ___________________________________________ PAYMENT OF FEE: Option 1: __ Please send an invoice (Your payment will be due within 30 days of the invoice date). Please give invoice name and address if different from above: Invoice Name________________________________________ Invoice Address_______________________________________ _____________________________________Postcode_________ Option 2: __ I will be sending a cheque (payable to CILIP) for £_______________ Please tick here if you require a receipt: __ Option 3: __ Please debit £_________ to my credit card Credit card details: Name of cardholder:_______________________ Card no: __________________________________ Security code: _ _ _ Address the card is registered to _____________________________________________________________________ _____________________________________________________________________ Expiry date: _________________________________ Signature: ___________________________________ PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due. CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Institute may from time to time wish to send you information about other services or products it provides. CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available. CILIP, The Chartered Institute of Library & Information Professionals Registered Charity no. 313014 Message sent by: Cara Watson Events Assistant, Training & Development CILIP 7 Ridgmount Street London WC1E 7AE Telephone: 020 7255 0560 Fax: 020 7255 0561 Email: [log in to unmask] Visit our web pages at: www.cilip.org.uk/training