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EVALUATING THE IMPACT OF YOUR LIBRARY 15 May 2007, London Over the past few years Sharon Markless and David Streatfield have run various workshops and research projects with librarians in different work settings. In parallel, they have been designing tools to enable library staff to see what kinds of contribution they make to their users' learning. All of this work was aimed at moving beyond performance indicators (or 'efficiency indicators') to see the effectiveness of libraries and information services. This experience has now been consolidated into a course for library service managers, designed to help people get to grips with evaluating service impact, incorporate this effort into the overall service monitoring and evaluation process, and put the evidence of success across in convincing ways BY THE END OF THE COURSE PARTICIPANTS WILL HAVE: * considered the main differences between monitoring efficiency and evaluating impact and their consequences for evidence gathering * explored the main stages in evaluating service impact * examined how to incorporate impact evaluation into their ways of working * focused on issues in presenting impact evidence effectively for different purposes. WHO SHOULD ATTEND? Library and information service managers in any work environment who are responsible for evaluating services or considering how to do so. COURSE LEADERS: Sharon Markless and David Streatfield Sharon and David are both experienced LIS trainers who specialize in service impact evaluation. Their book Evaluating the Impact of Your Library Service has been published by Facet (2006). PROGRAMME 9.30 Registration and coffee 10.00 Introduction and welcome 10.15 Ways of working What is impact? (Small group discussion and input) *impact as a slippery concept What impact can the library or information service have? * impact on what? (How far can you reach?) * frameworks from recent research Some issues in evaluating impact * what is really changing? * how do you know? 11.15 Coffee 11.30 How can you tell that you are making a difference? -1 * finding useful impact indicators (Group work, feedback and input) 12.45 Lunch 1.45 How can you tell that you are making a difference? -2 * why are you doing it? * collecting the evidence (Group work, feedback and input) Building impact into what we do 1 * where to start? * the planning cycle 3.00 Tea 3.20 Getting the messages across * organising the evidence * bringing the recipients on board 4.15 Workshop evaluation 4.30 Close FEES: CILIP personal members: £200 plus VAT £235.00 CILIP institutional members: £240 plus VAT £282.00 Non members: £280 plus VAT £329.00 PLACES ARE LIMITED TO: 24 HOW TO BOOK: TO MAKE A CONFIRMED BOOKING: Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE TO PROVISIONALLY BOOK A PLACE: To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, email [log in to unmask] or visit this workshop's web page at http://www.cilip.org.uk/training/training/2007/tl/Evaluatingimpactofyourlibrary.htm (Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.) BOOKING FORM: I would like to book a confirmed place on EVALUATING THE IMPACT OF YOUR LIBRARY, 15 May 2007, London Title: ____________ First name: _________________ Surname: ____________________________________ Job title: ____________________________________ Organisation: ________________________________ Address: ____________________________________ Town:________________ Postcode:______________ Email address: ________________________________ Tel___________________ Fax: __________________ Are you a CILIP member? 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CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Institute may from time to time wish to send you information about other services or products it provides. CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available. CILIP, The Chartered Institute of Library & Information Professionals Registered Charity no. 313014 Message sent by: Cara Watson Events Assistant, Training & Development CILIP 7 Ridgmount Street London WC1E 7AE Telephone: 020 7255 0560 Fax: 020 7255 0561 Email: [log in to unmask] Visit our web pages at: www.cilip.org.uk/training