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The CILIP University, College & Research Group (Northern Section) is holding the following event on Wednesday 21st March: "Great Expectations? - Meeting the New Student Challenge" How are you managing and responding to changes in user expectations in light of students changing use of services and buildings? The event will explore how we can enhance the student experience by meeting the rapidly changing needs of users. Featuring guest speakers Liz Jolly (Associate Director Services & Operations, Information Services Division, University of Salford) and Annie Kilner (Team Leader Services & Operations, Library & Learning Services, University of Northumbria). The venue is the Robinson Library, University of Newcastle. The event begins at 1.45pm (it is preceded by the UCRG Northern Section AGM at 1.30pm). There is a fee of £25 (includes VAT and tea/coffee). If you wish to book a place please contact Kay Grieves (The Murray Library, University of Sunderland, Chester Road, Sunderland, SR1 3SD) or telephone 0191 515 3273, or email [log in to unmask] Bookings should preferably be made by 16th March. Thank you. Clare Barber Senior Information Officer Library & Information Services University of Teesside Middlesbrough TS1 3BA Tel: 01642 342129 email: [log in to unmask]