This is very interesting. I occasionally get silent calls (not as bad as they used to be), and I deliberately hang on until someone answers, then inform them of the fact that I am not happy and that if they wish to speak to me in future, they need to call and talk to me straight away without the time delay. Thanks for the information. Simon. _____ From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Tim Trent Sent: 06 March 2007 12:44 To: [log in to unmask] Subject: [data-protection] Silent Calls Not sure if anyone is following this. It's all about predictive diallers and there being no agent present when the call is answered. This is now unlawful. And good PR is being made out of it: http://complianceandprivacy.com/News-AMCAT-dumps-silent-calls.asp Tim Trent - Consultant Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618 Personal blog: <http://timtrent.blogspot.com/> http://timtrent.blogspot.com/ See also <http://complianceandprivacy.com/> http://complianceandprivacy.com email: <blocked::mailto:[log in to unmask]> [log in to unmask] Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell, United Kingdom, RG12 1BP <blocked::http://www.marketingimprovement.com/> http://www.marketingimprovement.com Important: This message is private and confidential. If you have received this message in error, please notify us and remove it from your system. This email and any attachment(s) are believed to be virus-free, but it is the responsibility of the recipient to make all the necessary virus checks. This email and any attachments to it are copyright of Marketing Improvement Limited unless otherwise stated. Their copying, transmission, reproduction in whole or in part may only be undertaken with the express permission, in writing, of Marketing Improvement Limited. Marketing Improvement Limited is registered in England No. 4283972. Registered Office: 643 Watford Way, London NW7 3JR and its VAT number is GB798 2065 86. _____ All archives of messages are stored permanently and are available to the world wide web community at large at http://www.jiscmail.ac.uk/lists/data-protection.html Selected commands (the command has been filled in below in the body of the email if you are receiving emails in HTML format): * Leaving this list: send leave data-protection to [log in to unmask] <mailto:[log in to unmask]&BODY=LEAVE data-protection> * Suspending emails from all JISCMail lists: send SET * NOMAIL to [log in to unmask] <mailto:[log in to unmask]&BODY=SET * NOMAIL> * To receive emails from this list in text format: send SET data-protection NOHTML to [log in to unmask] <mailto:[log in to unmask]&BODY=SET data-protection NOHTML> * To receive emails from this list in HTML format: send SET data-protection HTML to [log in to unmask] <mailto:[log in to unmask]&BODY=SET data-protection HTML> All user commands can be found at http://www.jiscmail.ac.uk/help/commandref.htm and are sent in the body of an otherwise blank email to [log in to unmask] Any queries about sending or receiving messages please send to the list owner [log in to unmask] (Please send all commands to [log in to unmask] not the list or the moderators, and all requests for technical help to [log in to unmask], the general office helpline) _____ ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ All archives of messages are stored permanently and are available to the world wide web community at large at http://www.jiscmail.ac.uk/lists/data-protection.html If you wish to leave this list please send the command leave data-protection to [log in to unmask] All user commands can be found at http://www.jiscmail.ac.uk/help/commandref.htm Any queries about sending or receiving messages please send to the list owner [log in to unmask] Full help Desk - please email [log in to unmask] describing your needs To receive these emails in HTML format send the command: SET data-protection HTML to [log in to unmask] (all commands go to [log in to unmask] not the list please) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^