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While we are on the subject of self-service issues, I wondered if any other sites had experienced problems with 3M V-series models 7410 and 7420. We have recently had two of the latter installed (RFID scanning plus optional barcode scanning) and are experiencing a persistent problem with "checking your account" messages which put the process on hold. (This is after RFID scanning of valid rather invalid smart cards.) Mark Denham (Glasgow) has pointed out to me a similar problem reported on the innopacusers list and I have an active call receiving attention from the III helpdesk. 3M are also investigating, but I wondered if anyone else had had trouble of a similar nature. Malcolm BTW our old, but recently renovated, 6210 is working normally, not perfectly, but normally. --------------------------- Malcolm Taggart [log in to unmask]