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Hi, We sent the following note in response to the Nature email. We send something similar each time this happens. Just FYI. Regards, Tracey. "Hello, A note to thank you for sending this email round but to also stress how important it is for subscribing institutions to know of any technical changes or scheduled maintenance in advance. This would save significant time & effort. It is also the approach adopted by virtually all other vendors. I appreciate that some interruptions to service are not planned but an email more promptly during or after an outage would be appreciated. Regards, Tracey Clarke." Frank Norman wrote: > I too had missed this - being an intermittent problem it makes it difficult to know at first what is happening. But we are being affected by this too. > > +++++++++++++= > >> Thanks for bringing this to the attention of list members. I certainly >> wasn't aware of the problems you describe. Your email seems to have prompted >> an immediate response from NPG as they have sent an email to all site >> license administrators >> > +++++++++++++= > > Not all - I have had no communication from NPG as yet. > > Site reliability and communications that we have talked about endlessly with NPG, and they did make efforts to improve. I hope this turns out to be a small blip, but it does not inspire confidence. > > Premium pricing should mean premium service. > > > Frank Norman > Librarian, National Institute for Medical Research > The Ridgeway, Mill Hill, London NW7 1AA, UK > tel 020 8816 2227 fax 020 8816 2230 email [log in to unmask] > -- Tracey Clarke, eServices Technology Manager The University of Sheffield Library, Arts Tower Room 1.13 Western Bank, S10 2TN, Sheffield, UK Telephone: tel. +44 (0) 114 222 7280; Fax: tel. +44 (0) 114 222 7290 http://www.sheffield.ac.uk/library/