This one relates to my own situation. I recently applied for a
remortgage and when the pack was supplied containing key facts, policy
booklets and the like, the sheet containing the particulars of the
borrower (ie. me) instead contained details for somebody else, two other
people in total. My own details in that format were absent.
Just wondering what the list makes of this situation - I've already
reported it to the lender during the course of another call and was
apologised to. Not sure if I should get this in writing anywhere? Not
sure what I can do really. I'm annoyed at the incompetence but also I
don't know what my grounds are for further complaint. I intend to shred
the offending document. It did occur to me though that if I have
someone elses, where is mine?
Thoughts please.
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