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Are any academic users of WGSN finding that their students are having difficulty understanding the PIN based registration and revalidation process? It seems to be something of a problem here, with the majority of our students experiencing some degree of difficulty with it. Some students eventually give up, having never managed to access the service at all.

Here at NTU we keep the PINs in a secure web page that all students can access at any time. At induction they're shown how to register (those who turn up, anyway!), all students are reminded of the registration/revalidation process when I email them with details of any new PINs, and instructions how to register, plus a guide written by WGSN is available on our website. I've also got a couple of drop-in sessions planned over the next two weeks for any students to come along to. Despite this, they still don't seem able to log in. At the moment I'm collating student and academic staff feedback about the service, and am forwarding it to WGSN.

Does anybody have a foolproof method of getting students to understand how the site is accessed? I spoke to somebody at WGSN last week about this, and metioned how complicated the sign-in system is compared to some other services (e.g. Athens), but it appears there are no immediate plans to change it.

Rachel Campbell
Liaison Librarian - Art & Design
Libraries & Learning Resources
Nottingham Trent University
Boots Library
Goldsmith Street
Nottingham
NG1 5LS
Tel: 0115 848 2144
email: [log in to unmask]

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