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In theory, yes - but I presume in terms of a marketing push,
"every day is customer appreciation day" doesn't cut mustard with the local
press!
David Hague
Reader Development Librarian - Libraries Museums
and Arts
Environment and Development Services
Tel: 01709
815123/823646
e-mail:
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-----Original
Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]]On
Behalf Of J.E.Davies
Sent: 17 January 2007 08:51
To:
[log in to unmask]
Subject: Re: Customer Appreciation
Day
Hold on. Am I missing something here?
Shouldn't EVERY DAY be
customer appreciation day?
Eric Davies
PS What are the criteria
for a 'successful 'cusomer apprciation
day?
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
Dr
J E Davies
Director - LISU
Research School of Informatics
Holywell
Park
Loughborough University,
Loughborough. Leics. England. LE11
3TU.
Tel; +44(0)1509 635681
Fax:+44(0)1509 635699
email:
[log in to unmask]
http://www.lboro.ac.uk/departments/dils/lisu/pages/staff/eric.html
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-----
Original Message -----
From: "Rennie Phil"
<[log in to unmask]>
To:
<[log in to unmask]>
Sent: Tuesday, January 16, 2007 6:14
PM
Subject: Customer Appreciation Day
Dear
All
Cambridgeshire Libraries, Archives & Information recently ran a
thoroughly
successful 'customer appreciation day', which involved one day
(during
national customer services week - early October) of wiping off
overdue
charges for customers who brought the stock back, providing sponsored
soft
drinks/biscuits/cake for customers, and also providing a free voucher
for
DVD/Video rental. As I say, this was extremely successful. We
are
definitely going to run another customer appreciation day, with
current
plans of rolling this out annually.
We are looking for ideas
to expand the customer benefits for the day, one of
the reasons being that we
may not offer the overdue charges amnesty every
year. I would be most
grateful for any ideas or experiences (if you have
run something similar) you
can share.
Many thanks
Phil Rennie
Business Support
Officer
Community Learning and Development
Cambridgeshire County
Council
ET1042
C305 Castle Court
Shire Hall
Cambridge
CB3
0AP
Tel: 01223 71 8541
Email:
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