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Has anyone successfully increased usage of online subscription services and of their virtual library? I'm interested in what works - and what doesn't work - to boost usage from home and in-library. It could be the look and feel of the web page, simplified login, training, improving content or marketing. With thanks. Michael Stuart Manager, FRILLS Leaflet Service 3rd Floor Holborn Library 32/38 Theobalds Rd, LONDON WC1X 8PA T:020 7974 4007 F:020 79741566