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Dear All, What communications channels do people use when communicating with the users? I ask because we have a very specific problem. We have some queues that have a 10 minute time limit. These are useful for various things. However, a lot of people send jobs which they know are going to run for a couple of hours say with no time requirements. These often end up in our 10 minute queue where, after 10 minutes, they die. Now, if we see a specific user doing this a lot (every time it does this it sends us an email so we do see it when this is happening a lot) we can contact them and explain. But is there a general way of communicating with the user community? All the best, david