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Karen, We have had non-automated book drop facilities in place at Blackburn Central Library since 2003, and they have worked well for us, cutting queuing times. Respondents to PLUS surveys since have shown that customers are more satisfied with the amount of time spent waiting for service, and we feel that the book drop facilities, together with self-issue terminals, are a key factor in this. If you want to know anymore, feel free to contact me or Adele Karwat, the Central Library Manager on 01254 661221. Thanks Liz Townson Performance and Quality Manager Blackburn with Darwen Library and Information Services -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]]On Behalf Of Karen Duffy Sent: 05 September 2006 10:38 To: [log in to unmask] Subject: book drops Do any local authorities use book drops for users to hand back items when the library is closed? Have you experienced any problems with this set up? We are considering this as an option and would appreciate any feedback. thanks