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Apologies for cross posting. *New for Autumn 2006* 23/11/2006 Communicating Effectively Room B17, The Library, Lancaster University Deborah Dalley This workshop is aimed at anyone who uses a range of communication methods during their working day. At the end of this session you will be able to: 1. Identify the barriers that cause communication to break down 2. Explore how to choose the appropriate method of communication 3. Develop a code of good practice for several different methods of communication 4. Participate effectively in meetings Course Content - What is communication? - Analysing your role and the part communication plays within it - Identifying the main methods of communication used at work - Good practice when using: - Face to face communication - E-mail - Other written forms of communication - Telephone - Effective participation at meetings - Action planning Prices NoWAL members - £75 External - £100 Book a place on this course http://www.nowal.ac.uk/training/general_programme/booking_form.php?course=219 01/12/2006 Advanced Time Management Conference Suite, Clifford Whitworth, University of Salford Deborah Dalley This workshop is aimed at staff who have already undertaken some basic time management training and would like to develop their skills further. The course will give delegates the opportunity to look at how they currently use their time and identify areas for development. The course will cover: - Having a clear vision - Activity logs - knowing where you focus attention - setting priorities - Examining why a lot of time management advice doesn't work - Exploring the balance between pro-active and reactive actions - Knowing when to say no - Tackling resistance - Managing productive meetings - effective agenda setting and management - how to chair and participate in meetings that produce results Prices NoWAL members - £75 External - £100 Book a place on this course http://www.nowal.ac.uk/training/general_programme/booking_form.php?course=217 Both courses will be delivered by the highly popular trainer Deborah Dalley. Deborah Dalley has been working as a freelance consultant for over 15 years, primarily within the public sector. Her client organisations range over a number of universities, colleges, libraries, NHS trusts, magistrates` courts and police forces. Deborah has a keen interest in many areas of behavioural training including interpersonal skill development, assertiveness, emotional intelligence and management training. She believes that people learn more effectively if they are involved in the process and her sessions are therefore highly participative and enjoyable! Comments from previous participants on NoWAL courses delivered by Deborah Dalley. "Very interesting and useful course. Well presented, I learnt a lot!" Mentoring Skills "Excellent course and trainer. Lots of useful and practical tips that can be taken away and used immediately at work." Managing Successful Teams "An excellent course full of thought provoking information." Advanced Emotional Intelligence "It was very helpful to discuss often difficult issues constructively - Thanks!" Assertive Communication for Managers To see the full programme for autumn 2006 go to http://www.nowal.ac.uk/training/general_programme/timetable.php Booking information is available at http://www.nowal.ac.uk/training/booking_information.htm If you have any questions please do not hesitate to contact me. Gil Young NoWAL Support Officer NoWAL: Widening access to library resources and improving learning and information support services through innovation, influence and partnership. Minshull House 47-49 Chorlton Street Manchester M1 3EU 0161 247 6021 "Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer "