*****************Apologies for cross
posting***********************
Places are still available on the following
2 courses being offered in TFPL's 2006 training programme. If you would
like to secure a place on these courses please follow the weblinks below to the
booking form. If you wish to find out further information about these courses
then please contact [log in to unmask]
or call Anita on 020 7332 6000. We look forward to welcoming you to TFPL.
transforming customer care in information
services: foundation programme
*Also available as an in-house course
Ever been into a shop and felt the assistant didn't
care about you. Or been on the phone and thought the other person
wasn't really listening to what you needed. Did you recommend the
company or service to others afterwards or did you tell people about the awful
customer service. For most of us it's the latter and yet it's
acknowledged that valuing and caring for your customers is fundamental to the
department's growth and long term future. This one day workshop
gives you practical advice on providing truly transformational customer care.
You'll learn how to attract the right customers, develop ways of diffusing
potential problems and revisit some fundamental customer principles in the
light of your new knowledge.
Speaker: Ruth Sanderson
Date: 10 Feb
course fee: £295.00 + VAT (£346.63) includes
buffet lunch and refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1037
information audit: identifying your
organisation's knowledge and information assets
*Also available as an in-house course
The knowledge and information audit is a management
tool with a serious business purpose. It plays a crucial role in the
development of knowledge management initiatives. It is invaluable to the
development of information rich activities such as Customer Relationship
Management and Freedom of Information processes. It helps ensure that
knowledge and information services are aligned to critical business needs and
it is essential to the development of knowledge and information strategies.
This is a highly interactive two day course that looks at the audit process in
the context of organisations and helps delegates assess their objectives and
select appropriate approaches for an audit in their organisation. A
variety of techniques and approaches are explored, as are the skills required
for a successful audit.
Speakers:
Date: 13/14 Feb
course fee: £650.00 + VAT (£763.75) includes
buffet lunch and refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1058
Kind regards
Jacky
Jacky
Training Manager
TFPL Ltd
2nd Floor,
email: [log in to unmask]
web: http://www.tfpl.com
tel: +44 (0)20 7332 6000
TFPL Ltd, 2nd Floor, Times Square, 160 Queen Victoria Street, London, EC4V 4BF Tel: +44 (0)207 332 6000 Fax: +44 (0)870 333 7131 Sign up for TFPL job alerts to keep informed of any new exciting opportunities at http://www.tfpl.com/temporary_recruitment/candidates/cjob_alert.cfm http://www.tfpl.com/permanent_recruitment/candidates/pjob_alert.cfm ______________________________________________________________________ Confidentiality Notice This message may contain information and/or attachments private and confidential to TFPL. It is intended for the addressee(s) only. Any information contained herein is not to be passed to any third party. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. |